From the start dealing with Mike at Certified was like no other experience I have had with an mechanic. Mike was forthcoming and sympathetic to my problem. He made me feel like a person not just another vehicle to be fixed. He explained things to me and helped me understand what was going on. Mike directed me to the website to watch some of the videos that you have about how you repair transmissions and it was very informative. I ended up watching these and other videos about transmissions for about an hour and a half and learned a lot. And the fact that they got it done in what seemed like 30 hours. I had the car picked up from the other transmission place it was at Wednesday morning and I was in my car Thursday night, amazing, and considering the other guys told me some time next week it may be finished. This was one of the best experiences I have had working with any auto mechanic. I will recommend to all my friends and anyone who asks me about transmissions. Mike and his crew knocked it out of the park.